No Access message when issuing

Modified on Wed, 10 Mar, 2021 at 10:56 AM

When attempting to issue multiple files I'm getting a No Access message, like the one below, why is this?

That error is usually because either:

1) you don't have access to the documents listed, or
2) the metadata on the documents is invalid and therefore can't be issued, or
3) the documents are locked (because another issue was started and abandoned)

Unfortunately when multiple files are attached, it only takes 1 of the selected docs to have any of the 3 reasons above to fail the whole thing.

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