Renditions cannot be added to a document

Problem:

If you are trying to upload a rendition to a document that you have access to but are getting the following error message.

Reason:

The following 2 reasons can prevent standard users from being able to upload renditions to primary documents:

1. The primary documents has already been issued
2. The primary documents has invalid metadata

Troubleshoot:

1. Confirm file name and location of the primary document you are trying to upload a rendition to (i.e. from a collection, not from search results)
2. Check that you do indeed have access to the document
3. Confirm that the primary document has not been issued - look for the issuing icon next to the file name
4. Confirm that the primary document has all valid metadata - look for the invalid metadata icon next to the file name

Resolution:

If the primary document has been issued then only a user with superior rights (i.e. the user that received the issue or a system admin) will be able to upload the rendition.

If the primary document has got invalid metadata ask the user to correct the metadata before trying to upload the rendition.

If you still need support then raise a support ticket.