If you upload a document and do not cycle through the ‘Save and Edit Metadata’ page, then it will show the Invalid Metadata icon:
Having a document with this icon means it cannot be sent on any workflow, so you must always fill in all required metadata fields
To fill in metadata for one document:
- Click on the Invalid Metadata icon, ensure all required metadata fields have a valid value and Save
To fill in metadata for multiple documents (or if you need to change the metadata and the invalid icon is not present):
- Tick the tick box next to one or more documents
- those you have access to haven this icon - Click Actions | Edit Metadata
- This will take you to the Edit Metadata page, where you will be able to select / check the required values are correct. (If your Document Name is correctly following the Naming Convention, then you will see some columns auto-populated & highlighted in green).
- Click Save.
If you have an problems during this process please do contact support with a screenshot and description of your problem.
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